BCFI’s vision, mission, and objectives are focused on customer welfare. We believe that customer trust and customer welfare are the basic building blocks of any business, more importantly in financial services.
Our vision is to promote responsible financial services; our mission is to become a respected and trusted voice for our members, with all stakeholders including customers; and our objectives are all about activities that reinforce respect and benefits for customers.
Our members are committed to customer delight, each time they interact with the staff or agents. Through our members, we ensure for our customers:
- Safety of transactions
- Data Security
- Data Privacy
- Grievance Redress
- Fraud Prevention
- Awareness and Knowledge
- Respect and Belongingness
BCFI members have their own methods to track and report any untoward incidents, and any loss or fraud reported by customers. Additionally, BCFI also tracks unresolved customer grievances, and reviews action taken reports of its members to reinforce customers’ trust on the systems.