Mr. Mahesh Jain
Your federation was born with a novel mission – promote responsible financial services to the customers of the Banks, NBFCs, help inclusion of unserved residents, facilitate insurance, credit and other key policy objectives of the Government like OCEN, Assisted Account Aggregator, along with relevant Industry initiatives; and a mission of creation of unified and trusted voice and sustainable growth of the members and endpoint entrepreneurs/workers.
We the members all agree that long term success largely depends on “customer focus” which demands commitment from each one of us
◦ that we have and we practice sound system of grievance redressal;
◦ we (endpoint worker/entrepreneur, corporate business correspondent) remain committed to high standard code of conduct;
◦ we as a federation give due attention to training and in encouraging up skilling of end-point workers/entrepreneurs;
◦ our commitment to the initiatives in
▪ building standards in technology and innovations;
▪ increasing interaction with government and regulators for growth-oriented catalysts in policies and implementations at every level;
▪ collaboration for data acquisition, analytics/ business intelligence
▪ and our commitment to the compliances remain firm even if it means loss of some opportunity in the short term.
Your federation has been successful in attracting larger players like Payment Banks, large Asset BCs; and our strength of end point workers/entrepreneurs has grown more than 2 million making the largest in the world (demanding International Annual Event in India); has succeeded in getting initial attention of DFS, RBI, and other institutions.
We carry an unfinished task of getting Self-Regulatory Organisation status and a new responsibility of re-imagining our businesses in the fast pace of digitalisation, innovations and disruptions in the financial interactions.
Additionally, the challenges of creation of large endowment fund to achieve desired growth at a pace; creation of brand BCFI; expanding network services to include commerce and others; collaboration at early stage with researchers, policy makers, designers of financial infrastructure; and the task of reviewing and implementing past work of the federation (GRM, COD, Standards, Training) would be undertaken in near future of 18 months, exploiting the strength of enthusiastic and experienced members in the federation, its board, and in its staff.
Mahesh Kumar Jain