- Policy advocacy: Studies to better understand the challenges in Financial Inclusion ecosystem and make policy recommendations
- Standardization of processes: Standard operating procedures at the industry level
- Business practices: Rewards and Recognitions
- Training and upskilling of agents and field staff
- Cost optimization: Business efficiency, process re-engineering
- Grievance redressal mechanism (GRM): Standardization and Implementation
- Capacity Building: Training of staff on marketing, customer care, agent management, data analytics, sales skills, products etc.
- Crisis Management: Business continuity planning, liquidity management, HR
- Provide a platform for sharing knowledge and ideas to build a formidable distribution network
BCFI is Member of FICCI and also a Special Invitee on Steering Committees of NPCI.