Our Services

• Policy advocacy: Studies to better understand the challenges in Financial Inclusion ecosystem and make policy recommendations
• Standardization of processes: Standard operating procedures at the industry level
• Business practices: Rewards and Recognitions
• Training and upskilling of agents and field staff
• Cost optimization: Business efficiency, process re-engineering
• Grievance redressal mechanism (GRM): Standardization and Implementation
• Capacity Building: Training of staff on marketing, customer care, agent management, data analytics, sales skills, products etc.
• Crisis Management: Business continuity planning, liquidity management, HR
• Provide a platform for sharing knowledge and ideas to build a formidable distribution network