Our services

  • Policy advocacy: Studies to better understand the challenges in Financial Inclusion ecosystem and make policy recommendations
  • Standardization of processes: Standard operating procedures at the industry level
  • Business practices: Rewards and Recognitions
  • Training and upskilling of agents and field staff
  • Cost optimization: Business efficiency, process re-engineering
  • Grievance redressal mechanism (GRM): Standardization and Implementation
  • Capacity Building: Training of staff on marketing, customer care, agent management, data analytics, sales skills, products etc.
  • Crisis Management: Business continuity planning, liquidity management, HR
  • Provide a platform for sharing knowledge and ideas to build a formidable distribution network

BCFI is Member of FICCI and also a Special Invitee on Steering Committees of NPCI.