Vision, Mission, Objectives

Vision

To promote responsible financial inclusion by systematizing, harmonizing and innovating the delivery of financial services through Business Correspondents.

Mission

To be a

Unified Voice by representing the full spectrum of BCs
Strong Voice by formulating and advocating positions and recommendations on industry indices
Respected Voice by promoting responsible delivery of high-quality service and
Trusted Voice by fostering sustainable viability and growth of the BCs and industry

Objectives

To create and impart knowledge database regarding the on-going best practices related to business models, standards, mechanisms, code of conduct and pricing in India and from across the world to ensure viable, scalable and self-sustaining business.
To improve the quality and capacities of Agent Business Correspondents (ABCs) through high quality, comprehensive, innovative and cost-efficient training, certification and registry.
To promote responsible financial inclusion through building financial awareness and ensuring customer protection in the BC channel.
To perform data consolidation and analysis across BCs, banks, other financial service providers (insurance, pension, mutual fund etc.), and merchants through a common comprehensive business intelligence system.
To build credibility by playing convening role as the sectoral federation in general and on behalf of ABCs in particular, and to be recognized as a Self-Regulated Organization (SRO) as and when regulatory bodies deem it necessary.