Progress

PROGRAMME PARTICULARS STATUS AS ON AUGUST 11, 2017
Training , Certification & BC Registry Development and implementation of technology based, standardized, robust and easy to use training (banking, insurance, pension and securities etc.) platform; certification system; and BC registry for Corporate Business Correspondents (CBCs) and Business Correspondent Agents (BCAs) across the various BC models. Contract awarded to MicroSave. Implementation expected to start from April, 2018
Technology Development and implementation of a technology platform (webserver, website and mobile app) for use by Corporate Business Correspondents (CBCs) and Business Correspondent Agents (BCAs) across the various BC models as well as other authorised users. It will also integrate with other components being developed i.e. standards, COC and GRM. RFP in Process
Standards Development and implementation of a standardized, integrated and inter-operable technology solution and API based framework that will facilitate BCs including White Label BCs. The programme will facilitate the BCs to emerge as high quality interoperable network with aim to provide banking, insurance, pension, securities services as well as payment and settlements. Contract awarded to PwC. Implementation expected to start from February, 2018
Code of Conduct Development and implementation of a standardised and harmonised Code of Conduct (COC) for the BC sector encompassing the full range of financial inclusion services i.e. banking, insurance, pension and securities etc. Contract awarded to Accion. Implementation expected to start from September, 2017
Grievance Redressal Mechanism Development and implementation of a robust and effective grievance redressal framework and system for BCAs. It would be implemented across Corporate Business Correspondents (CBCs) and Business Correspondent Agents (BCAs). The GRM would report and also be accessible by policy makers (government), regulators and adjacent institutions. Contract awarded to PwC. Implementation expected to start from February, 2018